Upgrading Scheduling Before It Was Cool

I helped build the global scheduling system that cut time-zone chaos and back-and-forth bookings, making Lessonpal effortless to use long before big calendar tools hit the mainstream market.

55%

Increase in User Satisfaction

83/150

Weekly Requests Automated

Product Designer Role

Collaborated with PM, Developers, and Support team

Rescheduling a lesson needed support, and dev intervention

The Problems

Manual Request Overload

Support teams handled countless weekly rescheduling messages, wasting hours on repetitive calendar-related tasks.

Manual Request Overload

Support teams handled countless weekly rescheduling messages, wasting hours on repetitive calendar-related tasks.

Availability Confusion Everywhere

Students and instructors couldn’t clearly see matching time slots, causing misunderstandings, inconsistent coordination.

Availability Confusion Everywhere

Students and instructors couldn’t clearly see matching time slots, causing misunderstandings, inconsistent coordination.

Frustrating Back-and-Forth

Endless messaging to rearrange lessons often led to delays, missed sessions, and unnecessary cancellations.

Key Insight:

Users didn’t actually want full control over scheduling; they wanted simple, guided choices that removed negotiation. The less they had to coordinate manually, the happier everyone became.

Key Insight:

Users didn’t actually want full control over scheduling; they wanted simple, guided choices that removed negotiation. The less they had to coordinate manually, the happier everyone became.

Key Insight:

Users didn’t actually want full control over scheduling; they wanted simple, guided choices that removed negotiation. The less they had to coordinate manually, the happier everyone became.

The Impact Created

83 weekly requests automated without human intervention

55% jump in satisfaction with scheduling flexibility

Resolution time dropped from hours to under 2 minutes

23% fewer cancellations, thanks to guided rescheduling

Support team workload cut nearly in half, freeing time for real issues

Rescheduling turned from a messy conversation into a quick, reliable action. Users felt more in control, support stopped being a middleman, and the platform finally behaved like it understood people’s time matters.

Key Takeaway

As a designer, I realized that solving “tiny” friction points isn’t small at all. The real value comes from untangling everyday annoyances users barely articulate. When you remove invisible pain, people suddenly feel like the product cares about them—even if the interface barely changes.

Key Takeaway

Let’s make your next release unmistakably better.

You’re a lean team with big ambitions, early users to impress, fires to put out, and zero time for a slow designer. I ship fast, and make your product feel alive, lovable, usable, and make it shareable.

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